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POLICY

Shipping & Returns

Dead End Society

Last updated: 08/08/2026

Every piece is issued under the Dead End Society name and made to order — produced for you, not pulled off a shelf. Here's exactly what to expect.

Shipping

Where we ship

We currently ship within the United Kingdom. More regions coming.

Cost

£2.99 shipping on all UK orders.

Made to order

Nothing here is mass-stocked. When you place an order, your piece is produced specifically for you and then sent out. It's a slower way to do things, and that's the point — no dead stock, no landfill runs, no disposable garments. What arrives was made because you asked for it.

Orders typically arrive within 5–7 days from the day you order. You'll get a tracking link the moment it ships. During drops and launches, allow a little extra time.

Tracking

A tracking link is emailed to you when your order ships. If it hasn't arrived within the estimated window, email hello@deadendsociety.co.uk and we'll chase it down.

Returns

We make each piece to order, so please choose carefully — check the size guide before you buy. Because nothing is pre-stocked, we don't offer change-of-mind exchanges or size swaps. Your legal rights are set out below and always honoured.

Get the size right first

Every piece is oversized. Check the size guide before ordering — it's the best way to make sure your piece fits the way it's meant to. If you're between sizes or unsure, email hello@deadendsociety.co.uk before you order and we'll help.

Your 14-day right to cancel

Because you're buying online, under the UK Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, for any reason. To do this, email hello@deadendsociety.co.uk with your order number.

  • After telling us you're cancelling, you have 14 days to send the item back.
  • Items must be returned unworn, unwashed, and in original condition with any tags attached.
  • Return postage is your responsibility unless the item is faulty — we recommend a tracked service, as we can't refund items lost on the way back.
  • We'll refund within 14 days of receiving the item back (or of receiving proof you've sent it).

Faulty, damaged, or wrong items

If your piece arrives faulty, damaged, or isn't what you ordered, we'll always put it right. Under the Consumer Rights Act 2015 you're entitled to a remedy — a replacement or a full refund, including any postage you paid.

Email hello@deadendsociety.co.uk within 30 days with your order number and a photo, and we'll sort a replacement or refund. We cover return postage on faulty items.

How to start a return or report a fault

  1. Email hello@deadendsociety.co.uk with your order number and the reason.
  2. We'll reply with the return address and instructions.
  3. Send it back in original condition, tracked.
  4. We refund or replace once it's received and checked.

Dead End Society · hello@deadendsociety.co.uk

See you at the end.